JOB POST: Associate Manager, Content Services at Red Hat, Pune: Applications Open

The Purple Hat Buyer Content material Providers (CCS) group is on the lookout for an Affiliate Supervisor to hitch a group of technical writers in Pune, India. As a part of a world group, you’ll work together with your friends all over the world to implement our strategic initiatives and develop customer-centric content material that helps Purple Hat’s subscriber base.

Ideally, it is best to have expertise managing groups in a high-tech, fast-paced surroundings mixed with ardour for enhancing buyer expertise. As an Affiliate Supervisor, you’ll play an important position in guiding the work and path of the group to create content material that’s technical, participating, and easy-to-use.

Eligibility
  • 2+ years of expertise managing and main a group of technical writers in an enterprise software program group
  • Demonstrated file of enhancing inner or exterior buyer experiences
  • Glorious written and verbal communication expertise and talent to collaborate with groups from different areas of the world
  • Expertise with and keenness for guiding change and continuous enchancment
  • Bachelor’s diploma in info expertise (IT), enterprise, technical communications, or a associated subject is a plus.
Tasks
  • Companion with the documentation program managers and content material strategists to make sure that venture wants are met to satisfaction
  • Encourage your group to be totally engaged and productive by making certain, by coordination with the documentation program supervisor, that every affiliate has applicable, difficult assignments that can contribute to group and departmental objectives
  • Present path, teaching, and mentoring to extend the capabilities and effectiveness of your group associates, to develop their competencies, and to make sure that they’re assembly the objectives and expectations of their roles
  • Develop understanding of buyer wants and firm objectives as a way to manage and coach the group to successfully meet them
  • Make sure that correct staffing ranges are supplied for the groups as improvement calls for develop and new providing strains are added by continuous dialogue and evaluation with documentation program managers and CCS administration
  • Coordinate together with your friends all over the world to make sure world collaboration and consistency within the administration of content material duties
  • Coordinate with our Content material Technique group and your world friends to information our strategic change initiatives by your group’s day by day work
  • Facilitate and keep collaboration efforts between technical writers and customer-facing technical associates just like the Buyer Expertise and Engagement (CEE) group and different subject associates.

For utility and extra particulars, click on beneath.

JOB POST: Associate Manager, Content Services at Red Hat, Pune.

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