PhonePe invitations purposes from eligible candidates for the put up of Content material Author for its workplace in Bengaluru.
Concerning the Firm
PhonePe is an Indian digital fee and monetary companies firm headquartered in Bangalore, India. PhonePe was based in December 2015, by Sameer Nigam, Rahul Chari, and Burzin Engineer. The PhonePe app, based mostly on Unified Funds Interface (UPI), went stay in August 2016.
The PhonePe app is out there in over 11 Indian languages. Utilizing PhonePe, customers can ship and obtain cash, recharge cell, DTH, information playing cards, make utility funds, pay at outlets, spend money on tax saving funds, liquid Funds, purchase the insurance coverage and mutual funds, and gold.
Concerning the Alternative
They’re looking out for a dynamic Content material Author who can assist them create a optimistic buyer / Service provider expertise by way of the Assist content material, at each step of the Service provider’s journey. Somebody who can deal with varied communication duties with panache. If communication is the forte and you might be keen to come back on board to assist them ship a clear and trusted buyer expertise, then ship them your up to date resume.
- Amplify the voice of PhonePe to create a optimistic buyer expertise.
- The candidate has to assist enhance how PhonePe interacts with its customers and work hand-in-hand with friends in Person Expertise Design, Enterprise, and Inventive Tech to develop breakthrough interactive ideas and content material methods.
- Make the most of the robust analytical capability to judge end-to-end Service provider expertise throughout a number of channels and buyer touchpoints.
- Determine measures/communication modifications that may be initiated based mostly on evaluation.
- Measure and report efficiency of all evaluation undertaken and assess towards targets.
- On any given day you’ll be concerned within the growth of an interactive chatbot, work on new interplay fashions on the PhonePe App and assist 1,500+ buyer help executives in delivering a buyer expertise that’s par excellence.
- The candidate can even be taking over varied communication requests that hit the communication crew’s inbox. Additionally, as they personal service provider communication, they want somebody who’s versatile and may simply adapt to the dynamic nature of the service provider service business.
Bachelor’s /Grasp’s diploma in English, Journalism, or associated fields
3+ years expertise in content material writing, crafting movies/rich-media codecs, and dealing with shopper web merchandise/apps.
- Somebody with a deep understanding of buyer/service provider psychology and is armed with robust narrative abilities.
- A candidate who can cogently and passionately current and defend inventive work/concepts, which enhance M-Ex.
- A communication specialist who can collaborate with a number of verticals/groups.
- Needs to be effectively versed with Microsoft Excel, Powerpoint, and Phrase, standard Content material Administration Techniques.
- Expertise in working with buyer expertise groups might be a bonus.
- The important thing focus of this function is on aligning communication to buyer expectations.
- Insurance coverage Advantages – Medical Insurance coverage, Essential Sickness Insurance coverage, Unintentional Insurance coverage, Life Insurance coverage
- Wellness Program – Worker Help Program, Onsite Medical Heart, Emergency Assist System
- Parental Assist – Maternity Profit, Paternity Profit Program, Adoption Help Program, Day-care Assist Program
- Mobility Advantages – Relocation advantages, Switch Assist Coverage, Journey Coverage
- Retirement Advantages – Worker PF Contribution, Versatile PF Contribution, Gratuity, NPS, Go away Encashment
- Different Advantages – Larger Training Help, Automobile Lease, Cellular & Broadband Reimbursements, Wage Advance Coverage
Learn how to Apply?
candidates can apply for this put up by way of this link.