JOB POST: Team Leader at Cognizant, Pune: Applications Open

Purposes are open for the publish of Staff Chief at Cognizant, Pune for the 12 months 2021. On-line purposes are open on the official web site.

About Cognizant

Cognizant is among the world’s main skilled companies firms, reworking purchasers’ enterprise, working and expertise fashions for the digital period. Our distinctive industry-based, consultative strategy helps purchasers envision, construct and run extra progressive and environment friendly companies. Headquartered within the U.S., Cognizant is ranked 194 on the Fortune 500 and is constantly listed among the many most admired firms on this planet.

Eligibility

Training ,Minimal Bachelors diploma or equal sensible expertise Required.

Tasks
  • Interface with the administration each when it comes to cascading messages from senior administration and placing into follow technique or modifications required for the method primarily based on selections taken.
  • Establish and counsel Enterprise enchancment alternatives.
  • Establish and drive alternatives to reinforce service supply and Buyer expertise.
  • Replace trackers Create,Replace tickets,service works, replace required purposes and instruments.
  • Act as the primary stage of escalations and resolve the identical to the satisfaction of the stakeholder maintain additionally guarantee Course of Supervisor is knowledgeable of latest points.
  • Present updates and submit stories associated to personal space of labor.
  • Data Administration,Guarantee SOPs are reviewed per the agreed frequency.
  • Preserve correct Cross Coaching plans.
  • Accredidate associates earlier than shifting a useful resource into manufacturing (each new joiner and exisitng affiliate).
  • Enncourage associates to make use of numerous materials which can be obtainable within the intranet.
  • Evaluate replace and preserve VSMs,course of maps atleast as soon as an 12 months.
  • Nominate associates for numerous area associated programs.
  • Buyer Relationship Administration,Present info educate buyer troubleshoot probe and repair points.
  • Handle stakeholder relationship.
  • Guarantee Staff Productiveness ranges are achieved as per the targets set 12 months on 12 months.
  • Course of Enhancements and Course of Adherence,Present info educate buyer troubleshoot probe and repair points.
  • Obtain Particular person SLA targets set as effectively the account stage collective targets set for the crew.
  • Guarantee course of supply within the respective teams is as per the SLAs.
  • Full all obligatory coaching and certifications for self and crew.
  • Implement communication construction to make sure course of and procedural updates are shared successfully.
  • Lead and contribute in the direction of course of excellence initiatives.
  • Present detailed standing updates on the CTQ (crucial to high quality)areas.
  • Preserve the cross coaching tracker.
  • Carry out high quality checks and guarantee error free processing.
  • Preserve SOP’s within the course of and guarantee all adjustments are being captured diligently with acceptable model controls.
  • Escalate to the administration if deviations within the course of are observed.
  • Guarantee Utilization is larger than 85% or obtain the targets set by the Organisation.
  • Spotlight ageing breaks,open duties to Staff leads,Managers on time.
  • Folks,Staff, Present work path and steerage to crew members,guarantee accuracy of the work of crew members their skill to function underneath deadlines and to work on a number of duties.
  • Set up programs and procedures within the crew.
  • Reporting to the supervisor on efficiency standing and any escalations.
  • Information and mentor crew members from a course of perspective to make sure supply of SLAs.
  • Conduct crew constructing actions to reinforce motivation.
  • Conduct information switch periods for brand spanking new joiners within the crew.
  • Conduct efficiency value determinations for crew members present enter into the training and profession plans for crew members.
  • Establish coaching wants of crew members and supply teaching help to them.
  • Handle attrition and absenteeism.
  • Help recruitment efforts for the crew.
  • Contribute to and take part proactively in information sharing periods.
  • Take part and contribute to organizational actions.
  • Present work path and steerage to crew members.
  • Set up programs and procedures within the crew.
  • Groom self and crew to help vertical progress.
  • Allocate work and duties to the crew.
  • Report back to the supervisor on efficiency standing and any escalations.
  • Facilitate and take part proactively in information sharing periods.
  • Conduct crew constructing actions to reinforce motivation.
  • Conduct course of coaching or refresher coaching if required.
  • Evaluate VOC scores supplies suggestions and suggest refresher coaching every time vital.
  • Resignations, Absconder communication to Operations Supervisor.
  • Preserve EWS(Early warning system) for the crew for monitoring and proactively addressing folks points.
Click here to apply for the post of Team Leader at Cognizant, Pune.

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