Functions are invited for Communication Coach at Myntra, Bengaluru for the yr 2021. On-line purposes are open on the official web site.
Myntra is India’s main e-commerce firm dedicated to creating style and life-style merchandise accessible to everybody. We’re an organization that’s continuously evolving into newer and higher kinds and we search for people who find themselves able to evolve with us. We give utmost precedence to buyer expertise and intention at offering world class service to our prospects.
- Bachelors or Masters Diploma in any self-discipline.
- Diploma /Masters in English communications will probably be an added benefit.
- Wonderful verbal and written communication expertise in English
- Wonderful verbal communication ability in Hindi
- Expertise in main actions for a change in methods of working.
- Expertise in delivering classroom / digital coaching and training session on soft-skills
- Expertise in coaching and training customer support executives and escalation supervisors on delicate expertise will probably be an added benefit.
- Potential to guide and affect others.
- Ought to have primary excel ability and must be good at making PPTs.
- Certifications in delicate ability coaching & tutorial designing will probably be an added advanta
- Have to construct /consider our competency framework for our voice channels which embody escalation desk and inbound.
- Construct an analysis framework to map the present competency of our escalation supervisors and inbound brokers in opposition to the usual competency.
- Construct coaching and training plan and execute the identical to assist our escalation supervisors and inbound agent transfer from the place they’re to when they’re anticipated to be.
- Conduct periodic ‘coaching want evaluation & identification’ on ability alternatives primarily based on the information and inference shared by our high quality staff.
- Execute the coaching & teaching options on the areas of alternative recognized by means of classroom coaching or one on one teaching periods.
- Ought to have the experience to construct coaching & teaching options to upskill our supervisors & brokers on expertise like empathy, mindfulness, listening, endurance, resilience, persuasive ability, important pondering, assertiveness and so forth.
- Monitor calls periodically to judge the progress of the supervisors and brokers.
- Liaison with HR and hiring groups to set expectations on the required threshold on expertise whereas hiring and recommend technique & instruments for evaluating the identical.
- Collaborate with stakeholders and drive companions in executing the coaching options.
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