JOB POST: Quality Team Lead at Myntra, Bengaluru: Apply Now

Purposes are invited for High quality Staff Lead at Myntra, Bengaluru for the 12 months 2021. On-line functions are open on the official web site.

About Myntra

Myntra is India’s main e-commerce firm dedicated to creating trend and way of life merchandise accessible to everybody. We’re an organization that’s consistently evolving into newer and higher varieties and we search for people who find themselves able to evolve with us. We give utmost precedence to buyer expertise and goal at offering world class service to our clients.

Eligibility
  • Must be a graduate.  
  • Ought to have robust interpersonal abilities & individuals administration abilities
  • Wonderful written and verbal communication in English & glorious verbal communication in Hindi.
  • Ought to have a minimum of two years of labor expertise in high quality in a contact centre with each voice and non-voice processes.
  • Ought to have a minimum of one 12 months of expertise in a crew supervisor /chief position in a contact centre. 
  • Six sigma inexperienced belt licensed shall be an added benefit
Obligations
  • To guide a crew of high quality analysts
  • Shall be liable for the audit and governance plans for all strains of enterprise on the degree 2 wing of the contact centre which incorporates the social media crew, escalation desk and outbound crew.
  • Accountable for figuring out course of gaps and liaison with the respective stakeholders to repair the identical. 
  • Work together with the important thing stakeholders to enhance the interplay high quality and buyer expertise. 
  • Establish and suggest other ways of audit sampling and suggestions enhancing mechanisms.
  • Work with managers of various strains of enterprise to stipulate the precise knowledge wants.
  • Maintain common opinions with respective groups and stakeholders.
  • Guarantee evaluation of audit knowledge and the findings to be shared with the respective stakeholders periodically. 
  • Accountable for upskilling high quality analysts. Establish their areas of alternative and suggest inner/exterior improvement packages.
Click here to apply for Quality Team Lead at Myntra, Bengaluru.

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