JOB POST: CRM Delivery Customer Service Representative at IBM, Gurgaon: Apply Now

Purposes are invited for CRM Supply Buyer Service Consultant at IBM, Gurgaon for the yr 2021. On-line purposes are open on the official web site.

As CRM Supply Buyer Service Consultant, you’re required to offer buyer help providers to model companions of the shopper which incorporates resolving queries of the model companions throughout the agreed timelines (SLA) and supply a decision to model companions, examine model companions claims and question/reject/approve as per course of outlined. You need to be capable to work with purchasers independently with little to minimal supervision. You need to be versatile to work in shifts (24×7).

  • Any Graduate with 0-1 12 months of expertise in buyer help area.
  • Needs to be proficient in English, Hindi and one regional language which may very well be anybody of Nagamese, Manipuri, Telugu, Marathi, Mizu, Assamese or Tamil.
  • Potential to adapt to completely different conditions in a altering atmosphere, completely different necessities, uncertainty, and stress; skill to change targets and instructions when wanted.
  • Drawback fixing – precisely accumulating info and its evaluation; forecasting potential issues and planning; permitting for various, inventive options and figuring out most affordable options
  • Communication – clear, concise and sincere in oral and written communication; attentive listening targeted on understanding; adjusting the model of speech to the scenario and to the viewers; understanding and making use of accessible communication instruments
  • Drive to realize – reaching formidable targets and searching for higher outcomes; consequently overcoming obstacles, that rise on the best way; actively gaining data and refining expertise.
  • Assuming accountability – lively identification of wants and assuming accountability for duties and selections.
  • Cooperation – efficient cooperation with completely different items and groups inside and out of doors IBM and inside Shopper group; mutually respecting and appreciating variations; constructing and strengthening relations; discovering options favorable for each side.
Required Abilities
  • Working data in MS workplace purposes
  • Bold particular person who can work underneath their very own course in direction of agreed targets/targets.
  • Potential to work underneath tight timelines and have been a part of change administration initiatives.
  • Confirmed interpersonal expertise whereas contributing to workforce effort by conducting associated outcomes as wanted
  • Improve technical expertise by attending academic workshops, reviewing publications and so forth.
  • Obtain model companion queries by way of Telephone, E mail and Chat
  • Resolve queries of the model companions throughout the agreed timelines (SLA) and supply a decision to model companions
  • Test model companions’ claims and question/reject/approve as per the method outlined
  • Observe up on the order deliveries for resolving model companion queries
  • The method will function 7 (seven) days per week besides as per agreed the Buyer’s India vacation calendar. Group will get rotational weekly off.
  • Registration/Deregistration of name companions
  • KYC dealing with of name companions
  • Replace particulars of name companions like sponsorship/deal with/location.
  • Order processing which incorporates checking dispatch standing, reprocessing, cancellation and approval from finance. Order standing enquiry.
  • Claims administration like register declare, processing, and investigation of claims.
  • Campaigns merchandise availability and different associated stuff Tele calling for NDR,NPS,FCR Name again, Gross sales help, different as required.
Click here to apply for the post of CRM Delivery Customer Service Representative at IBM, Gurgaon.

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