JOB POST: Process Specialist at Wipro, Hyderabad: Applications Open

Functions are invited for Course of Specialist at Wipro, Hyderabad for the 12 months 2021. On-line functions are open on the official web site.

About Wipro

Wipro Restricted is a number one world info know-how, consulting and enterprise course of providers firm. We harness the ability of cognitive computing, hyper-automation, robotics, cloud, analytics and rising applied sciences to assist our purchasers adapt to the digital world and make them profitable.

An organization acknowledged globally for its complete portfolio of providers, robust dedication to sustainability and good company citizenship, we now have over 190,000 devoted workers serving purchasers throughout six continents. Collectively, we uncover concepts and join the dots to construct a greater and a daring new future.

Eligibility

Buyer Orientation, Centricity and Communication

  • Distinctive customer support focus, together with consideration to element and producing high quality outcomes
  • Sturdy communication with superior verbal and written abilities. Expertise in wiriting Emails & Chat is most popular
  • Potential to grasp advanced and variable Buyer Queries
  • Potential to summarize the scenario and be capable to articulate the response on the Question obtained
  • Takes end-to-end Possession and accountability of Buyer Points for decision
  • Potential to gauge the Buyer’s sentiments & feelings

Downside Fixing and Resolution making

  • Consideration to element
  • Potential to unpack buyer difficulty – Layer by layer
  • Potential to navigate by unknown and search for answer
  • Perceive the basis reason behind the difficulty and talent to evaluate downstream impression to different processes
  • Not hesitating to hunt assist, probing and going the additional mile to unravel Googler difficulty
  • Potential to do diagnostic work and course of info logically
  • Potential to make knowledgeable selections (past structured setup ) in a well timed method with an understanding of the choice consequence. e.g- in search of help and extra info from different stakeholders and speaking the answer to requestors again

Aptitude & Logical Reasoning

  • Potential to intrepret Buyer’s scenario and join the dots to the obtainable sources & answer
  • Requires good analytical abilities with the intention to validate advanced & dynamic queries
  • Potential to prioritize & arrange duties

Possession & accountability

  • Potential to take end-to-end possession of a activity and see it by completion
  • Handle a number of handoffs and data movement from various sources
  • Exhibit correct software of logical and analytical reasoning in direction of performing whereas knowledge processing
Tasks
  • Handle Versatile work approval requests and validating primarily based on predefined pointers and protocols
  • Present help primarily based on obtainable sources and triage requests to respective POC for approvals (as per course of necessities)
  • Present last affirmation on request put up profitable validation
  • Put together Versatile work particular documentations, evaluate for accuracy managing doc ratification
  • Handle system particular knowledge adjustments as a consequence of Flexibel work approvals guaranteeing zero impression to payroll
  • Coordination with a number of stakeholders to handle escalations, delicate inquiries, exception requests

Go away Info Approvals

  • Obtain Go away request approvals and validate towards pre-defined pointers
  • Verify for depart info mapped in system and validate for regional compliance and enterprise guidelines
  • Approvals and affirmation of request put up validation
  • Interpretation of request and supporting requestor with obtainable sources and steerage (because the case could also be)
Expertise

Between 1.5-5 years of expertise. Candidate with an expertise in any of beneath vertical:-

  • Buyer Service- (ITES/Aviation/Hospitality)
  • HR Helpdesk or Worker providers,
  • Electronic mail/Chat/voice primarily based help
Click here to apply for Process Specialist at Wipro, Hyderabad,

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